FAQs
Kids Kingdoom - Frequently Asked Questions (FAQs)
1. Ordering & Payment
Q: How can I place an order?
A: Simply browse our collections, select items, add them to your cart, and proceed through our secure checkout process.
Q: What payment methods do you accept?
A: We accept all major credit/debit cards (Visa, Mastercard), Apple Pay, Google Pay, and PayPal .
Q: Is my payment information secure? Â
A: Absolutely! All payments are processed through Shopify's PCI-compliant system with bank-level encryption. We never store your full payment details.
2. Shipping & Delivery
Q: What are your shipping options?Â
A: We offer:
- Standard Shipping (7-15 business days)
- Express Shipping (3-5 business days)
Q: How long does processing take before shipping?Â
A: Orders are processed within 1-2 business days (excluding weekends/holidays). During peak seasons, please allow 3-5 business days.
Q: Do you ship internationally? Â
A: Yes! We ship to most countries. Shipping costs and delivery times vary by destination.
3. Returns & Exchanges
Q: What's your return policy?Â
A: We accept returns within 14 days of delivery for unused items with original tags. Some exclusions apply (see our full Return Policy).
Q: How do I initiate a return?Â
A: Contact our customer service at [email] with your order number. We'll guide you through the simple return process.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping unless the return is due to our error.
4. Product Information
Q: What sizes do you carry?
A: We offer sizes for newborns through teens (one month-15 years). Each product page includes detailed size charts.
Q: Are your clothes pre-shrunk?
A: Yes! All our cotton items are pre-washed to minimize shrinkage. We recommend following care instructions.
Q: How do I choose the right size? Â
A: Refer to our detailed size guides on each product page. When in doubt between sizes, we recommend sizing up.
5. Customer Service
Q: How can I contact customer service?Â
A: Reach us 24/7 via:
- Email: contact@kiddieskingdoms.com
Q: Do you offer gift wrapping?
A: Yes! Select gift wrapping at checkout for a small fee. Include a personalized note if desired.
6. Account & Technical
Q: How do I create an account? Â
A: Click "Register" at the top of our site or during checkout to create your account for faster shopping.
Q: I forgot my password. What should I do? Â
A: Click "Forgot password" on the login page to reset it via email.
Q: Why isn't my discount code working?Â
A: Check the code's expiration date and terms. Some codes are product-specific. Contact us if issues persist.
7. Special Requests
Q: Can I request a special order or bulk purchase?Â
A: Absolutely! Email our wholesale team at contact@kiddieskingdoms.com for special requests.
Q: Do you offer customization? Â
A: We currently offer limited customization options. Contact us with your specific request.
8. Safety & Quality
Q: Are your products safe for sensitive skin?Â
A: All our fabrics meet international safety standards. Our organic collection is specially designed for sensitive skin.
Q: Where are your products made? Â
A: We source from ethical manufacturers worldwide, with strict quality control measures.
Need more help?Â
Contact our friendly customer service team - we're always happy to assist! Â
contact@kiddieskingdoms.com